Returns & Exchanges

At Ellianos Coffee, we strive for perfection in every cup, but if your order isn't exactly right, we are committed to making it better. Due to the perishable nature of our food and beverage products, please review our specific guidelines for returns and replacements.

Return Process

• 1.
  Contact Your Local Store

  For immediate issues with beverages or food prepared on-site, please speak with a barista or manager at the location where you made your purchase.

• 2.
  Provide Proof of Purchase

  Keep your physical or digital receipt handy, as this helps our team verify the transaction and expedite your refund or exchange process.

• 3.
  Submit a Quality Claim

  For merchandise or bagged coffee beans purchased online, email our support team within 14 days of receipt with photos of any damaged or incorrect items.

• 4.
  Receive Resolution

  Once your claim is validated, we will issue a refund to your original payment method or ship out a replacement product at no additional cost to you.